:: BANGCHAK PETROLEUM PUBLIC COMPANY LIMITED ::

The Bangchak Petroleum Public Company Limited (BCP or Bangchak) has opened service stations to sell products from its own refinery since 1992. From that time on, the Company’s business has been fast expanding with many relevant services included in the Bangchak service stations for consumers’ maximum convenience. Throughout its operation, the Company has striven to develop clean energy alongside increasingly convenient services for consumers. The Company has also come up with a policy to educate consumers about the needs to jointly contribute to the country’s economy, society and environment. Behind the Company’s various activities is a vision that,

“Bangchak service stations are not just refueling spots, but the places where people will get together to do good things and strengthen the ties between urban and rural towns in a Thai style for everyone in Thailand”

On its treatments of consumers, the Company has stated in its Corporate Governance Policy that:

“The Company shall strive to improve the quality of its products and services to maximize customer satisfaction as well as trust. Its policy is to deliver products that meet customers’ needs or exceed their expectations, under fair conditions with customers being given adequate, accurate and up-to-date relevant information. The Company shall not resort to any exaggeration which may mislead the customers about the quality, volume, or conditions of the products or services. Also, the Company’s employees shall keep customers’ confidential information a secret and shall never illegitimately use the said information for personal interest or the interests of any other entity”.

Product Improvement for Consumers: The Company has placed emphasis on the production and distribution of clean energy because the eco-friendly fuel products can reduce the emission of carcinogenic substance, toxic fume, lampblack and dust particles from vehicles. Thanks to the Company’s dedicated product improvement, its products usually boast quality that is higher than what is required by the government. Many of them have also been launched into the market much sooner than government’s expectations. All of the Company’s products are sold at a reasonable price because the Company is well aware that fuel plays a vital role in the country’s economic infrastructure. However, as fossil fuel is an exhaustible resource from million-years-long process, the Company has launched campaigns to save such energy.

Currently, the fossil-fuel price has also risen constantly on grounds of higher demand from growing economy. The Company has thus manufactured and distributed renewable energy in the form of gasohol and biodiesel, which His Majesty has experimented for over 20 years. Currently, Bangchak service stations have distributed various types of renewable energy, namely Gasohol E10, Gasohol E20, Gasohol E85, Biodiesel B5, EURO IV and natural gas. The Company’s support for renewable energy is a means to boost the country’s energy self-reliance.
Service Improvement for Consumers: The Company has improved its services based on surveys conducted among both its customers and people in general. Currently, the Company has increased the number of its service stations so that interested consumers can conveniently drop by. In collaboration with its agents, the Company has ensured that the whole compound of the Bangchak service stations including toilet is clean. Depending on the available space of each station and the needs of local people, the Bangchak service stations may include a small garden, a convenience store, as well as car-cleaning, car-repairing, engine-oil-replacing services, and more. The Company has also striven to improve its services by bringing in new technology. The Bangchak service stations accept credit-card payments and issue receipts with an automatic system. By installing separate electronic screens showing the amount of fuel given into a customer’s vehicle, the Company intends to allow its customers to check the figure easily and to prevent any overbilling. Aside, the Company has now introduced Self-Serve stations for consumers who wish to pay less for the fuel by filling their vehicles themselves. This is an interesting choice in times of current economic climate.

Moreover, the Company has offered membership to interested consumers. A member of Bangchak service stations is entitled to many benefits, including fuel discount and entertainment. The membership project has attracted warm response.

Promotion of Safety Standard
- The Company is among the very first oil companies to set up vapor-recovery units. Currently, the Company has installed such units not just at its oil depot on Sukhumvit 64 but also all of Bangchak service stations in Bangkok and its adjacent provinces. The installation ensures that the good health of everyone at the stations is well protected.
- On Social, Health, Environment and Energy (SHEE) standard, the Company has arranged various activities for the benefits of the Bangchak service stations’ agents and customers alike. These activities include emergency drills on a regular basis, routine garbage separation, wastewater treatment, proper maintenance for small parks and gutters, as well as the purchase of general public-liability insurance. The Company has also specified the electricity-on period at the Bangchak service stations in a way that best complements its energy-saving efforts.
Engagement of Consumers in Social Contribution: The Company has encouraged consumers to help the society by using community products or services. Today, there are more than 1,000 Bangchak service stations via which the Company has promoted public awareness of the need to help the society. For example, the Company has campaigned for the use of biodiesel and gasohol because it will strengthen the country’s economy, reduce global warming, and generate income for local farmers. In its promotion campaigns, the Company has handed out agricultural produce/community products as premiums. In collaboration with Gasohol Club, the Company has also offered the club’s members a choice to donate the discount amount they are entitled to for children or environmental causes, or charity.
Respect for Consumers’ Rights: The Company has improved products and services in line with international standards with focus on safety, environment and consumers’ needs. The Company has also protected consumers’ rights and privacy on a comprehensive scale. Its Corporate Governance Policy has stated that:

Treatment of Customers and Product/Service Quality

The Company’s employees shall deliver products that meet customers’ needs or exceed their expectations, under fair conditions with customers being given adequate, accurate and up-to-date relevant information. The employee shall not resort to any exaggeration which may mislead the customers about the quality, volume, or conditions of the products or services. Also, the employees shall keep customers’ confidential information a secret and shall never illegitimately use the said information for personal interest or the interests of any other entity”.

If customers have any recommendation or complaint, they are welcome to contact the Company’s customer-service employees at Tel.02-745 -2444 (six lines) orwww.bangchak.co.thThe contact details are displayed on posters at refueling units.