Occupational Health & Safety
Occupational Health, Safety and Security are the most important aspects of the petroleum business and its stakeholders, particularly employees, suppliers/contractors, and communities and society. Because of this, Bangchak has set in place a Safety, Security, Occupational Health, Environment, and Energy (SHEE) Policy which requires employees and contractors to perform safety duties and responsibilities for themselves and their colleagues in compliance with safety regulations and standards. For safety management, the company has SHEE management structure and safety management system - ISO 45001.
Relationship Management and Customer Responsibility
The company has both proactive and reactive relationship management with various customer groups, as per our Marketing Business Group Strategy on Customer Focused and Customer Centric. It means responding to the needs of customers whether End Users, and Business Partner who are Service Station Dealers, Service Station Dealers operated by Cooperative (CO-OP) as well as Industrial Group Customers to develop a strong sense of loyalty between the company and the customers. The aim is to be the Most Admired Brand to enhance customer experience through product quality, service stations and service operations while increasing work process efficiency.
Human Rights Due Diligence
Bangchak recognizes the importance of human rights management in systematic business operation. The Company conducts its businesses by adhering to the rights of all stakeholders including LGBTQ+ group and accepts differences of opinion as well as social equality such as religion, skin color, and ethnicity. To build confidence in doing business with respect to human rights, Bangchak’s human rights policy has been established in accordance to the UN Global Compact, Universal Declaration of Human Right (UDHR), United Nation Guiding Principles on Business and Human Rights (UNGP), and Women’s Empowerment Principles (WEPs). The Company set a framework on this by setting guidelines for the Board of Directors, management executives and employees at all levels, for the compliance of everyone.
The implementation of the Women Empowerment Principles (WEPs) is a guideline for gender equality under the concept “Diversified energy sources create energy security. Just as diversity and equality strengthens organizations. At Bangchak Group we recognize the importance of gender equality and create a workplace where everyone is truly engaged” and promote this issue, and the company has signed a contract accepting the principles of WEPs.
Risk Assessment on Human Rights
| Employees | Contractors & Tier 1 Suppliers | Subsidiaries | |
|---|---|---|---|
| Percentage of risk assessed for the last 3 years | 100% | 100% | 100% |
| Percentage of cases with identified risks | 0% | 0% | 0% |
| Percentage of risk identified with measures to reduce impact | 0% | 0% | 0% |
Collective Bargaining
The company provides an opportunity for communication between executives and employees in collective bargaining of employee benefits through Labor Union of the company that has been registered legally. At present, the Union has members who are the company's employees in 27.76% of the total employees. The meeting with management is regularly held, reflecting the company's good will in supporting the rights to work which is in consistent with Universal Declaration of Human Rights (UNGP). Labor Union has the right to appoint an employee committee (currently there are a total of 13 people) in order to develop the welfare and benefits of employees together with management representatives. This allows employees to receive welfare that meets their needs and expectations appropriately. The consultation meetings happen every quarter per legal requirement.
Employee Stewardship
Bangchak realizes the rapid changes of global situations associated with the economy, environment and society as well as the changes in technology, that brings in impacts to the business. So, it determined to stand strong on the stewardship and development of employees, as it is believed that these are the most important human capital of the company, and can be developed to drive the organization according to the I AM BCP core values. The company also emphasizes the importance of employee retention, talent attraction and retention as well as career development and career path, with the following frameworks, goals and operations:
Employee Stewardship by the BEST Employer Framework
Agility
- Focusing on a collaborative team capable in handling differences.
- Be prepared and flexible to change
Engaging Leadership
- Leadership development
Talent Focus
- Compensation management and employee retention
- Employee development
- Building good image
Employee Engagement
- Promoting employee engagement
| BCP | 5.63% | 3.16% | 5.13 |
| Year | 2019 | 2020 | 2021 |
Target staff turnover rate is not more
than 4.00 percent
The proportion of remuneration per employee (female to male)
Performance on Recruitment Targets
| Target | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| The ratio of successful employment as planned (Target) |
94.44% (85%) |
90.72% (90%) |
94% (90%) |
90% (90%) |
| Employment of the disabled / handicap (Target) |
13 persons (13 persons) |
13 persons (13 persons) |
12 persons (12 persons) |
11 persons (11 persons) |
Participation in Social and Community Development
Social development is part of Bangchak's business management. It is stated in the corporate and employee culture which is to engage in social development for sustainability.
Community
Population estimate
10 communities in Bang Na / Phra Khanong
1 military flats
1 Bang Nam Phueng Subdistrict, Phra Pradaeng
17,885 people
Participants of activity
87,830 people
81.18%
Development Budget
64.88%
Donation Budget 17.40%
Family
Population estimate
5,098 households that are members of “Leaf Family”
5,098 people
Participants of activity
5,184 people
4.79%
Development Budget
6.19%
School
Population estimate
19 schools in Bang Na District, Phra Khanong and Bang Nam Phueng sub-district
14,363 people
Participants of activity
13,062 people
12.07%
Development Budget
11.12%
Donation Budget 3.59%
Condos
Population estimate
29 projects around the refinery
6,316 people
Participants of activity
2,120 people
1.96%
Development Budget
1.83%
Social investment TH 9.368 M (Development Budget / Donation Budget)
*Percentage of all people participating in community relations actives from all groups in 2021 = 108,196 persons
Results of Community Work (percentage)
Summary of Analysis on Social Return to “Pan Sook” farmers in Kok Toom Area
250,135 THB
750,770 THB
Summary of the Analysis on the Social Return from the Buying Used Cooking Oil Project
575,833 THB
283,831 THB
